The domain must be yours to change
If a former web designer holds the registrar login, get it back first. Nobody can make this change on your behalf without it — including us.
TUTORIALS / RUNNING IT FOR REAL
Putting it on your own address
Every system comes with its own address on the web from the first day, over an encrypted connection. At some point you will want it on your own domain instead — usually the day you first send a customer a link.
4 minutes
Reading time
A domain you control
What you need
The studio, then your registrar
Where you do it
01 Step by step
The address it was born with, and the one you want
The address a new system gets works properly: it is reachable from anywhere, it is encrypted, and you can use it for as long as you like. Nothing forces you to move.
What your own domain buys is trust. A booking link on your own name reads as yours, and an email from your own domain is far less likely to be treated as junk than one from an address nobody recognises.
01
Have the domain first
Buy it, or find the login for the one you already own. This is the step that delays people — not the technical part, but tracking down who registered the domain four years ago.
02
Ask for it in the studio
Say which domain you want the system on. You are told exactly what has to change at your registrar; it is a short list and you only do it once.
03
Make the change at your registrar
This happens on your registrar's website, not here — we cannot make it for you, because it is your domain and your login. Copy what you were given exactly; a stray space is the usual cause of an hour lost.
04
Wait for it to take
Domain changes are not instant. Minutes is normal, a few hours happens, and there is nothing to do in the meantime but leave it alone.
05
Check the padlock, then tell people
Open the new address and confirm the connection is secure before you put it on a card or in a signature. The certificate is issued for you; you are only checking it has arrived.
02 In your own words
What changes and what does not
Your data, your screens, your logins and everything you have built are untouched. This is the address people type, not the system behind it.
If you want the emails your system sends to come from your own domain too, that is worth asking for in the same conversation — it needs the domain in place first, so doing both at once saves a wait.
DO IT BEFORE YOU PRINT ANYTHING
The natural moment is just before the system meets your customers: before the booking link goes on a card, into an email signature, or onto a sign in the window.
Moving later is not hard, but every place the old address has been printed is a place someone has to correct.
03 What to watch for
A
B
Do not let the old address die quietly
It keeps working, which is useful while links and bookmarks catch up. Say so to your team rather than letting them think one of the two is wrong.
C
Email is a separate step
A system sending email from your own domain needs the domain attached first and a short verification after it. Ask for both together and it is one wait instead of two.
04 Where to go next
READ NEXT
Reminders and scheduled jobs — the email side, and where it needs the domain.
Security — where the system runs and how it is reached.