The deal, in plain words.

Who this is between

"We" and "CodiVibes" mean the business operating this platform from Bulgaria. "You" mean the person or company using it. By opening an account or buying anything here you accept these terms. If you are opening an account for a company, you confirm you are allowed to accept them on that company's behalf.

The service is sold to businesses. It is not aimed at consumers, and you must be at least 18.

What you get

An account on the platform, where you describe the system your business needs and build it, with hosting, a database and updates included. You can start from one of our sector templates or from nothing. Changes are unlimited — what limits you is credits, not the number of edits, users or records.

The launch service is separate: our team builds the first version with you for a fixed fee agreed in writing before we start.

Credits, plans and payment

• Plans are billed monthly in advance and renew automatically until you cancel. Prices are shown on the pricing page and are exclusive of VAT unless stated otherwise.
• Each plan includes a monthly credit allowance. Plan credits do not carry over — the allowance resets on your renewal date, and your account always shows that date.
• Credits you buy on top of a plan are yours: they do not expire and they survive the monthly reset.
• You can cancel at any time from your own account, with no phone call and no notice period. You keep access until the end of the period you have already paid for.
• Payment is taken by Stripe. If a payment fails we may suspend the account until it is settled.
• An invoice is issued for every payment and is available in your account. If you enter company billing details we issue the invoice to that company.

We may change prices. If we do, we will tell you before it affects you, and the new price applies from your next renewal — never retroactively.

Refunds

If something we built or sold does not work as described, tell us and we will fix it or refund it. Beyond that, monthly fees already used are not refundable, and purchased credits are refundable only if unused. We would rather sort out a problem than argue about a month's fee.

What you own

The system you build is yours, and so is the data in it. We claim no ownership over either. You can export your data at any time, and if you leave you take it with you.

What stays ours is the platform itself — the studio, the templates, the site and the software behind them. Using the service does not transfer any of that to you.

What we ask of you

• Do not use the service to break the law, or to build something that does.
• Do not upload other people's personal data unless you are allowed to hold it, and do not use the service to send unsolicited marketing.
• Do not attempt to break, overload or reverse-engineer the platform, and do not resell access to it without a written agreement with us.
• Keep your login to yourself. What happens under your account is your responsibility.

If you do these things we may suspend the account. Where the situation allows it, we will tell you what the problem is and give you a chance to fix it first.

Your data, and who processes it

Where you put personal data into a system you build, you are the controller of it and we process it on your behalf, on your instructions, for as long as you use the service. The privacy policy sets out what we hold, who else is involved and how long it is kept. If you need a written data processing agreement, ask and we will provide one.

Availability

We aim to keep the platform running and the systems you build online, and we take backups. We do not promise it will never be interrupted: planned maintenance, and failures at the infrastructure providers we depend on, can take it offline. We do not offer a contractual uptime guarantee at these prices, and we will not pretend otherwise. If a serious interruption is our fault, talk to us.

Where our liability ends

We are liable for what we do wrong, up to the amount you paid us in the 12 months before the problem. We are not liable for lost profit, lost business or indirect losses. Nothing here limits liability that cannot be limited by law — including for death, personal injury, or our own fraud or gross negligence.

The systems you build are built by you, from your description of your business. You are responsible for checking that a system does what your business needs before you rely on it — particularly where invoices, payroll, medical records or legal deadlines are involved.

Ending it

You can close your account at any time. We may end this agreement if you break these terms, if payment fails and stays unpaid, or with 30 days' notice for any other reason — in which case we refund what you have paid for time you will not get.

After an account closes we keep your data for 90 days so you can change your mind, then delete it. Invoices are kept for 10 years because accounting law requires it.

Changes to these terms

We may update these terms. If a change matters to you we will tell you before it takes effect, and continuing to use the service after that means you accept it. If you do not, you can cancel and we refund the unused part of the period.

Law and disputes

Bulgarian law applies, and the courts of Bulgaria have jurisdiction. Before anyone goes near a court, use the contact form — almost everything is cheaper to solve by talking.